Omni-Channel Statements

Traditional Mail. E-Mail. Text.

Many Solutions. One Result.

There are all kinds of patients. Young and old. Pediatric, OB-GYN, Pulmonary, Orthopedic, Geriatric, and a good deal more. And, when it comes to managing their money, some rely on the latest technology while others still prefer to write a check and send it to you in the mail.

What’s more, if you see a variety of patients in your practice, then you’re likely seeing the reality of today’s digital age, one where the old rules simply don’t apply. Some patients want bills delivered to their mailbox. Others visit their mailbox once a week, but check their mobile device every few minutes.

With the diversity of patients today across a host of specialties, how do you ensure your patients see their bill in a timely way? And, more importantly, how do you ensure that timely payments follow?

By letting Innovative Billing Solutions be part of your solution, that’s how. We’re continuously finding new ways to present a patient statement in the channel they prefer—and help improve cash flow for practices such as yours.

With our Omni-Channel Statements, you aren’t limited to a single option when it comes to billing. Instead, you can offer your patients a number of convenient options based on how they live their financial lives. At the same time, multiple options ensure your patient gets the bill.

We can deliver your statements through traditional paper, text, and e-mail. Yet, no matter how we deliver the patient’s bill, every method delivers absolute privacy and security.

That means Omni-Channel Statements allow your patients to get their bill in the way they want it. In turn, that makes it far more likely that patients will pay you quickly, the way you want it.

So what are your options? We’ll show you.

Traditional Paper Statements

75% of medical practices still print and mail their billings, you might think you know everything there is to know about this billing method. Yet even in something this traditional, there are plenty of new tricks. We’ve made big improvements to how traditional statements are delivered because 40% of patients still pay using this method. For example, you can customize your statements to reflect the needs of the practice. Innovative Billing Solutions lets you not be boxed in by your electronic health record statement.

What’s more, if you need to send special announcements to patients, such as a change in office hours, a personnel change or more, then we make it easy for you to deliver the news.

E-mail

No envelope. No postage. No long delays when it comes to payment. Instead, when we send your email statements, you enjoy accelerated turnaround when payment comes. More than 50% of Americans check personal e-mail accounts more than 10 times a day, giving you plenty of time to catch the attention of your patients. What’s more, with Read Receipt, you know exactly when your bill was received and read by the patient. That keeps the lines of communication clear between you and your patients.

Text Statements

Your patients are always on the move, so their smartphones are their primary tool in managing their lives. Research shows that 95% of text messages are opened and responded to within three minutes of delivery. Pay By Text means your patients get the information immediately–which means you get a much faster response.

“Innovative saves us time and money by sending our statements electronically. Now, 100% of our patients receive a statement and have the option to pay online. This gives them access to our secure, integrated online bill-payment portal anytime from anywhere. Innovative has helped us become a healthier practice. Now I am confident all business functions are handled more securely with more ease and accuracy in our busy office.”

– Robert T., Pediatric Clinic

But the business advantages of our Omni-Channel statements go far beyond simply ensuring that patients receive statements and pay more quickly. Instead, we’ve designed an entire ecosystem around making things easier for your billing department.

Omni-Channel statements are integrated, meaning that all payments go to the same batch report. Regardless of where payments come from, they automatically funnel into the same report.  

No More Reconciliation

Because all payments are automatically uploaded to the batch report and posted to the correct patient account number inside your Patient Management Software. That way, there’s no more manual tracking down of payments and ensuring the right patient account is credited.

One Easy Report

With one report for all methods of payment, you can keep careful tabs on who paid, how they paid, and when they paid. That way you can stay on top of your receivables, which keeps your medical office financially healthy and strong.

Multiple Options. One Easy Call.

Would you like your practice to enjoy better cashflow and superior reporting? How does absolute security and
reduced workload sound to you? If so, then, we can make it happen for you–in a matter of days.